Frequently Asked Questions
Welcome to Aviation Consumer FAQ
Editorial Contact Info
Customer Service Contact Info
Subscription Department Address
Manage Your Account
Account Status
Change of Address
Billing/Payment
Renewals
Cancellation
Damaged Issues
Missed Issues
Permissions and Reprints
Common Questions
Received a bill before my first issue
How long does it take to get my first issue?
Do you share my name and address with other companies?
Technical Questions
How do I get online access?
Unable to log-in
Problem downloading back articles and airplane reviews
Forgot my password
Editorial Contact Info
Editor: Paul Bertorelli
P.O. Box 575
Laurel, FL 34272
phone: 941-845-0910
fax: 941-485-0105
Email the Editor
Note: Due to the volume of e-mail messages received, we regret that we cannot guarantee a response to individual inquiries.
Customer Service Contact Info
Aviation Consumer
P.O. Box 5656
Norwalk, CT 06854
Customer Service E-mail
Subscription Department Address
Aviation Consumer
P.O. Box 8535
Big Sandy TX 75755
800-829-9162
Aviation Consumer
Canada:
Box 7820 STN Main
London, Ontario N5Y 5W1
CANADA
Account Status
Not sure when your subscription expires? If your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please contact us by e-mail, phone, or mail
Change of Address
You can quickly and easily change your address online by clicking here!
Change of Email Address for web access click here
Billing/Payment
If you would like to pay your bill in full using your credit card, click here to go to our secure payment page. You may also call 1-800-829-9081 if you prefer to pay over the phone.
Payments may also be mailed to:
Aviation Consumer, PO Box 420234, Palm Coast, FL 32142-0234
If you would like to check your payment status, please click here.
Renewals
Renew your subscription online
If you would like to find out when your subscription expires, please click here.
Cancellation
You may cancel your subscription by calling 1-800-829-9081 or mail your request to Aviation Consumer, PO Box 420234, Palm Coast, FL 32142-0234. We will promptly stop your service and issue a refund for any un-mailed copies. Allow 6 weeks for refund processing.
If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.
Damaged Issues
If your issue arrives damaged and you have a standard sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can report damaged issues online by clicking here to request a replacement copy.
Missed Issues
If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. Your subscription may also have stopped being delivered due to nonpayment. Click here to check the payment status on your account. If you would like to pay in full for your subscription, please click here to go to our secure payment page.
If none of these explanations apply, please click here to report the missed issue.
All requests to reprint articles from Aviation Consumer must be sent to the following address:
Mona Kornfeld - Aviation Consumer - P.O. Box 5656, Norwalk CT 06854
Or call 203-857-3143.
Received a bill before my first issue
It may be confusing to receive a bill before your first issue. Because our publications are mailed via Periodicals Postage (formerly Second Class postage) and our statements are mailed via First Class Postage, sometimes the statements arrive before the first issue. We are sure that once you receive your first issue of Aviation Consumer, you will be thrilled with the top-quality information we pack into each issue and will want to continue your subscription. If you choose to pay for your subscription with this first statement, please be reassured by our money-back guarantee.
How long does it take to get my first issue?
Print subscriptions usually take about 6-8 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.
Do you share my name and address with other companies?
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If you do not wish to receive these offers and/or information, please let us know by contacting us at:
Aviation Consumer Opt Out Program, 800 Connecticut Ave - Norwalk, CT 06856-1631
Please be sure to include your current mailing label.
We do not share email addresses or telephone numbers with other organizations.
See our Privacy Policy for more information.
How do I get online access?
If you are already a subscriber, you must register first to get online access. Just go to Get Web Access Now and fill out the short form.
If you are not a current subscriber, you may subscribe here and gain immediate web access.
Unable to log-in
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Problem downloading back articles and airplane reviews
Many of our charts and tables on this site are PDFs. Be sure you have Adobe Acrobat Reader 5.0 set up on your computer. You can download it free here. For other problems downloading articles click here.
Back articles and airplane reviews are available free online to registered subscribers.
Forgot my password
If you can't remember your password, click here.
Your registered email address is your username.
If you cannot remember your Username, please send us and email by clicking here.