December 1999 Issue
Letters: December 1999
ISO and Quality
In reference to the letter in the September issue by Carter Boswell about ISO 9000 certification: My company deals with over 100 different vendors per year, some of which are ISO certified.
We find no correlation between ISO and non-ISO companies with regard to the quality of goods or services provided. In fact, one of the large, well-known courier companies that we used to deal with was ISO certified and was our worst vendor by far.
Effective QC does not come about by filling out more paperwork. It comes from people doing the work who actually care about their work and the satisfaction of their customers.
ISO does provide a good checklist of what sh...
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