February 2000 Issue
Like it or not, even good shops deliver uneven or unethical services. Here’s what to do when it happens to you.
“Are you $%@#%# guys living on the same planet as I am?”
We’re happy to say we don’t hear this sort of thing from readers often but when we do, it’s usually because some product or service we’ve recommended hasn’t worked out the way we were sure it would.
Welcome to the real world of variable perceptions, where the term “satisfaction” is a moving target and what one aircraft owner considers good service and a swell deal, another considers the bum steer of a lifetime.
If there’s any constant truth in buying aviation products and services, it’s this: Even the best of service shops, those with sterling national reputations, aren’t capable of satisfying everyone everytime...
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