Industry News

May 2000 Issue


Whine loudly enough and a manufacturer might offer a sweet deal to shut you up. But is that always good business?

[IMGCAP(1)] It’s a common complaint in the aviation biz: You spend a ton of money on your airplane—say for an engine, radios, paint or some such—and the job goes sour. Either you don’t like the results or what was supposed to work doesn’t.

In the retail industry, redress is simple and usually instantaneous: Take the stuff back and get a refund. Sad as it may be, it doesn’t work that way in the airplane business. Although customers enjoy some protection from warranties, warranty performance is clearly limited and in most circumstances, it’s largely at the pleasure of the manufacturer. The better companies—the David Clarks, the Mattitucks and the Penn Yan Aeros—routinely perform beyond the...

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