June 2000 Issue
Mooney’s customer service has left three owners steaming; one has sued. Mooney says improvements are already in place.
[IMGCAP(1)] Is customer service in the airplane business dead and buried?
Not quite, but at least three buyers who recently bought new airplanes from Mooney have the impression it’s on life support.
Two have sold their airplanes in disgust, one is suing Mooney for breach of sale contract and another is engaged in a long-running squabble over warranty performance that may yet end in a lawsuit.
Such suits aren’t exactly new in the GA industry, nor are warranty disputes. Nonetheless, the fact that Mooney is subject to three at once raises this legitimate question in any potential buyer’s mind: Can these guys make a reliable airplane and support it to the extent that some customers won...
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