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Lyc Owner Survey

Lycoming earns customer appreciation for its financial settlements but brickbats for poor communication.


To meet demand, Lycoming ran its engine line around the clock through February and March of 2003.
Six months ago, when the magnitude of Lycoming’s crankshaft recall fully came to light, we took the temperature of a small sampling of Lycoming owners and the result wasn’t pretty. Our interviews with owners found that most were steaming mad over both the recall itself and Lycoming’s handling of individual owner complaints.

At the time, Lycoming pledged to provide financial support for those affected by the recall and it promised to deliver the reworked engines as quickly as possible. As the recall effort winds down and the last of the engines are shipped to owners, it’s fair to ask how owners rate Lycoming’s response and performance as it tried to straighten…


 
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