May 2005 Issue

First Word: 05/05

Itís All About Customer Service
Compared to the engine shop business, the sort of backstabbing and duplicitousness Hollywood is known for is gossip over the fence exchanged between rank amateurs. Some of these engine shops really have it out for each other and if given half the chance to vent about the sins of the other guys, you can count on hearing an earful, as I did when one of them phoned the other day to complain about our engine shop survey article in the April issue.

Iíll refrain from naming names but this shop is a well-respected, nationally known engine builder; youíd know it. The shop manager wanted to know why we didnít say as much and while weíre at it, how cou...

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