Editorial

July 2006 Issue

First Word: 07/06

WHY DON’T COMPANIES CALL BACK?

Several times a week, at least, readers e-mail or phone me about problems with subscriptions—missing issues, billing errors, rejected passwords for the Aviation Consumer Web site, that sort of thing. Technically, my job is words and pictures; we have a fully staffed (and efficient) customer service department to handle the subscription queries. Nonetheless, I chase down these complaints and I often leave the original note lodged in my inbox so I…

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