December 2012 Issue

First Word: December 2012

Renting: What’s Reasonable to Expect?

I just received an e-mail from an acquaintance outlining the stunningly bad experiences he had with airplane rental at an FBO near his new home. He loves to fly but according to more than one pilot, the only FBO near him is utterly indifferent to its rental fleet and customers. He’s about to take his considerable discretionary recreation money and spend it on something else.

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