February 2014 Issue

First Word: February 2014

Shop and Owner: Fragile Relationship

That’s one of the many things I learned over the 25 years working at several aircraft maintenance shops. As explained in the article on page 12, money matters can turn a healthy working relationship into a hostile separation. When this happens, the customer and the shop will lose. That’s why it’s the responsibility of the owner and the shop to keep this uncomfortable part of the work on the rails. With some rare exceptions, it’s also a reason why an owner shouldn’t take the aircraft without paying the invoice.

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