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July 2018 Issue

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When evaluating products, we spend a lot of effort wringing out features and functions, but we donít report enough about the manufacturerís support quality that runs in the background. Iím vowing to change that because getting efficient help when something isnít right can be the difference between loving the brand or telling your neighbors not to buy it. So when I had a Bluetooth connection problem with the Garmin inReach Mini portable satcomm communicator that we cover in this issue, I tried out Garminís telephone support. Itís especially relevant to our review because the inReachproducts are reasonably new to Garmin after acquiring the tech from DeLorme. Growing and supporting the adopted product line can be tricky because the in- Reach straddles multiple markets. Needing legit help, I put on my consumer hat and dialed up the 800-800-1020 support line.

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