In 2010 we had our Cessna twin painted. I started with the Aviation Consumer paint shop survey from November 2006. Then I followed up with other magazine articles and looked at airplanes on airport ramps over several years. I thought that I did everything right.
In spring 2010 we decided to go to Oxford Aviation in Oxford, Maine, to get the airplane repainted. There were some early warning signs about confusion in interoffice communications, but hey, it was spring 2010 and everybody had some problems of some sorts.