When evaluating products, we spend a lot of effort wringing out features and functions, but we don’t report enough about the manufacturer’s support quality that runs in the background. I’m vowing to change that because getting efficient help when something isn’t right can be the difference between loving the brand or telling your neighbors not to buy it. So when I had a Bluetooth connection problem with the Garmin inReach Mini portable satcomm communicator that we cover in this issue, I tried out Garmin’s telephone support. It’s especially relevant to our review because the inReachproducts are reasonably new to Garmin after acquiring the tech from DeLorme. Growing and supporting the adopted product line can be tricky because the in- Reach straddles multiple markets. Needing legit help, I put on my consumer hat and dialed up the 800-800-1020 support line.
