How Users Rate Apps

What do pilots value in apps? The chart and comments at right provide a basic road map on how users evaluate what apps do and how they do it. The data was gathered from a survey returned by 984 users  queried through our online sister publication, www.avweb.com.

In the July 2020 edition of Aviation Consumer, we reported on the hardware side of the equation and in this report, we’ll rank the applications based on reader responses. In the interests of sanity, we’re examining only the top five navigation and planning apps by market share.  

As noted in the companion article, our survey overlooked two: Avare, a free Android app, and iFly GPS. We’ll include those in the next survey. A word on the graphs. These may not total 100 percent because in the interests of space, we didn’t plot one evaluation option: Kind of lousy. It had too few responses to be significant. 

For now, the data shows that ForeFlight can fairly be called the top app, both by market penetration and user evaluation.  It finished number one in three of the six categories we queried, tied in one and did we’ll in a fifth. 

For overall ease of use, ForeFlight and FlyQ are nearly equal and in service and support, they finished in a dead heat. Apps are constructed these days to minimize the need for support, but some users still require it. Pilots said ForeFlight did a good job of it, but a few complained that it’s available only through email. 

ForeFlight users are enthusiastic loyalists of whom 89 percent rate it highly on practical features, which turned out to be the second highest favorable percentage for any category we asked about and by a fairly wide margin. ForeFlight also gets high marks for offering continual upgrades and new features.

However,  this turns out to be a two-bladed axe.  As apps reach for more task doing, they become more complex, harder to use and what many pilots described as feature bloated.  “It is becoming a bloated piece of software that is no longer tailored for the GA pilot. It is becoming the mirror of its owner,” said one user, referring to the fact that Boeing now owns ForeFlight.  Several others mentioned the Boeing connection as a negative.

Still, users stick with the app because it does so many things other apps don’t  and if you keep up with it, it’s not difficult to use, despite many layers that hide things where they can be hard to find. By a wide margin—like 17 percent— ForeFlight users rank the app as absolutely indispensable. 

But, curiously, not the best value. ForeFlight finishes dead  last  by a wide margin for cost/value. “It’s kinda spendy, especially for the real gee-whiz parts. I would like to see better radar data in flight and satellite data in flight. The METARs don’t update frequently enough,” said ForeFlight user Steve Rush. (FltPlan Go topped the best value category; it’s a free app.)

One consistently solid performer in our survey is Seattle Avionics’ FlyQ EFB app.  It finished second in five categories and third in cockpit integration. Users like it for having an appealing combination of the right price, ease of use and high-end features. 

Where FlyQ fell down was in cockpit integration, which is where Garmin shines with the best rating, again by a wide margin. No surprise there because the Garmin Pilot app is cannily designed to look like Garmin’s panel-mount avionics and it interfaces with the built-in boxes through the Connext wireless network. 

Users of other apps cite  this as a complaint because Garmin hasn’t been generous in letting its avionics play with other devices and apps. This may partially explain why Pilot finished near the bottom in so many categories.

USER COMMENTS

Just operates easily and has every feature I require. It has been my EFB for many years. Tracks my flights, takes care of my logbook, even use its track function from time to time to send to a student for their enlightenment.—Bobby Picker

Features and capabilities continuously improve.—Jeremy Robinson 

Does everything I need, can access it from iPhone long before reaching airport.—David Hill 

Developers think the way I do. Works as expected.
—Mike Radomsky 

Starting to get too big.
—Sidney Tinsley

New features always come at an increased price. I feel like I joined a book club. —Name withheld

More features added equals more difficult to use.—Name withheld

 Runs only on iPad.—Eddie Storey

Two touches gets you everything you need. Quick and easy.

—Mark Antry 

The wife likes it.—Name withheld

Features to cost ratio is excellent.

—Name withheld 

Frankly, too many options. When 

used in turbulence I never know what my touch will call up.

—Name witheld 

There are a couple of minor bugs that are a bit of an annoyance.

—Sandra Wirth

Similar buttonology as the Garmin GTNs.

—Steven Yampolsky

Number of practical features delivered with ease of use and performance efficiency.

Carlos Velazquez  

It works on Android.—Stephen Floyd

Trails ForeFlight with features. Needs to the ability to annotate charts or maps on map page.

—Gary Risely 

“Premium option” is bundled with GTN 650 database package.

—Eliott Hamilton

Too vertically integrated, does not work with a Stratux.—Scott Olson

It’s simple. Flight planning is easy, and it gives the things I really need with no muss or fuss: current heading, heading to my next waypoint, groundspeed, distance to go, traffic, all overlaid nicely on a sectional.

—Mike Beckhoff 

Easy and intuitive navigating the app. Free for CFIs and military veterans.—Name withheld 

Requires experimentation to find features that sometimes don’t exist.

—Steve Bowser 

Poorly documented, support responsiveness has gone downhill.
—Name withheld

It’s got all necessary functionality and  it works.—David Johnson 

The app essentially is just a browser window for the flight plan filing. It does have an offline version within the app, but it’s not great. Would like it to integrate runway and airport NOTAMs into the approach chart view like ForeFlight does.

 —Mark Martin 

Economical while adequate for my needs. Up-to-date charts and IFR plates at no cost.—Name withheld

 

Paul Bertorelli
Paul Bertorelli is Aviation Consumer’s Editor at Large. In addition to his valued contributions to Aviation Consumer, his in-depth video productions on sister publication AVweb cover a wide variety of topics that greatly contribute to safety, operation and aircraft ownership. When Paul isn’t writing or filming, he’s out flying his J3 Cub.