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The Payoff: Shop Relationships

Being a superior customer can pay huge dividends when you need service the most.

Good customers appreciate the importance of thorough aircraft paperwork. Help your shop by keeping it in order and bringing it along for scheduled work. That’s Todd Adams at Lancaster Avionics reviewing regulatory paperwork with Bob Reed.

The January 2024 Aviation Consumer article focused on tips for choosing the right shop, and here we’ll turn the tables and look at what it takes to be a good customer.

That’s because at a time where long schedule lead times have become the norm, it is ever more important to forge positive relations with your shop. Imagine this scenario: You’re loaded for the long-planned family vacation, hit the starter switch and the plane won’t start. You need your shop right now.

Bob Reed

Contributor Bob Reed is an active CFII and owns a Grumman Tiger based in Pennsylvania.