Prop Shop Savvy

Ever notice how some shops never met a prop that didnt need new blades? Heres how to avoid getting stung.

Beyond the realm of jets, is there a more common flight-critical component in general aviation than the humble propeller? We cant think of one. Nor can we think of another component that the typical all-purpose maintenance shop knows so little about, with the possible exception of avionics.

For the most part, props are trouble free, doing yeomans work of hauling the airframe through the air. But every six years or so, the typical prop gets its due in the form of inspection and often overhaul, especially constant speed models.

Its at this point that owners come face to face with the unpleasant reality that theyre at the mercy of the prop shop and the friendly local A&P doing the removal and reinstall may be clueless in steering his valued customer away from a bad deal from a prop shop.

And some prop shops definitely do come up with some bad deals, in the form of inspection results that tilt toward overhaul and replacement rather than repair and return to service.

Were not for a moment suggesting that all prop shops engage in fraudulent business practices but industry insiders tell us that given the slightest opportunity, too many shops decline to give the customer the benefit of the doubt on perfectly serviceable props that have, nonetheless, been tagged for replacement parts or replacement in whole.

Without getting nasty about it, owners can protect themselves against marginal or fraudulent deals simply by asking a few questions. And well tell you what they are.

Prop Shop Factoids
The way props are overhauled and serviced, to a degree, encourages what can best be described as occasional shady dealings. Consider these facts:

Prop shops tend to be relatively wide spread geographically, thus the client or referring A&P is some distance away. This discourages hands-on show me discussions with the shop. Further, the innards of the typical prop are largely foreign territory to the average A&P and owner.

FAA regulations, specific prop manufacturer specs on internal go-no-go and/or service recommendations are also unfamiliar to the typical A&P and owner, thus both feel they have no recourse but to blindly trust the prop shop to report accurate findings on the condition of the prop.

We almost always find that in prop work, time is of the essence. Because of AOG pressure, owners often agree with the most expedient rather than cost-effective solution. Prop shops know this.

Typically, the dollars involved are substantial and the specs between unairworthy and serviceable components can be minimal, a few thousands of an inch. Plus, theres a substantial demand for marginal components in the experimental market.

Because marginal components suggest unsafe and its a sin to argue against safety, most owners follow the better-safe-than-sorry philosophy in props. Yet marginal props usually function satisfactorily and catastrophic prop failures are far less frequent than engine failures.

Last and perhaps most important, in many instances, prop shops dont do a steady stream of repetitive business with individual referring A&Ps or owners, meaning there may be no long-term relationships in which the A&P has satisfied himself that the shop is customer friendly.

What all this means is that the system is set-up to favor the shop, not the customer and at the very least theres opportunity for what we call invoice gaming if not outright larceny. Lets consider some common circumstances.

A Typical Example
Lets say your constant-speed-prop- equipped Sky Streak RG is due for an annual and it just so happens that its been six years and 2000 hours since the prop was overhauled. Your local A&P is your brother-in-law, so you figure hes a trusted player. Your prop comes off and away it goes.

A few days later, you get a call from your A&P who says you need new bearings, hub, blades, seals…well, the entire prop. How much? you moan. With the new blades, youre looking at maybe $4500. Your stomach churns as you query your mechanic and even ask to speak to the prop shop directly.

Theyre nice, appear professional and sympathetic but confirm both your blades are junk in the blade shank area and theyve been calling all around the country for days and cant find a suitable used blade any place.

Finally, they say, you may be better off just buying a new three-blade prop and trashing the old one. After pumping up your checking account from whats left of your 101(k), you painfully agree to the new prop. A week later, it arrives and your A&P has you back in the air with a shiny new prop. You pay your bill; life goes on.

But with the factoids explained above in mind, what really happened here? Because the shop was miles away, neither you or your mechanic actually clapped eyes on the worn parts. Further, because your A&P really doesnt know props that well and only sends two or three a year to the shop in question, hes as ill-informed as you are. But, come to think of it, he has noticed that every single prop hes sent to this shop has required an overhaul with new blades. And since the shop is out in the boonies, its used to not being challenged on its inspection findings.

Moreover, owners rarely call a competing shop, the manufacturer, the FAA or any other source outside the A&P/prop shop loop. They merely assume the prop shop is giving them a square deal on the inspection specs.

Yet several shops we contacted admit that a blade thats out of spec for your airplane may be perfectly suited for another model. Savvy prop shops know this, but how many tell all?

Most owners who can afford an airplane in the first place are busy earning enough money to support it. Prop shops know that you probably wont take the time or go to the extra expense to get a second opinion. After all, that would entail paying double freight and double inspection charges. In reality, some shops wont agree to send it to a competitive shop directly, so youd have to pay for shipment back to you and then back to the second-opinion shop. In short, its a hassle.

Then theres the time involved. Getting that second opinion stretches the AOG to weeks on end. Most owners want their airplane back into the air quickly, so expediency is on the prop shops side in most situations.

Most props have certain tight dimensional specs relative to the blades in the shank/bearing areas or out where you can see them relative to blade widths and even in overall length. These specs are often given in thousands of an inch, requiring the use of micrometers and optical comparators. Its eye-of-the-beholder stuff and unless you know the prop game, youll be spring-loaded to throw up your hands and trust the shop to steer you right.

The cost of parts and especially the blades can be substantial-easily $2000 to $3000 or more. So if a prop shop declares your blades unairworthy, they get to sell you a component on which they make a profit and unless you ask for the old components back, the shop retains the option of selling your below spec blade to another owner or into the experimental market. In fairness, some shops do give the customer the benefit of the doubt. Theyll inform the owner that the prop specs are marginal and let him decide whether to reuse the part. Is this flirting with disaster? We dont think so.

Historically, props have been well engineered, overbuilt and generally dont fail catastrophically, even when out of strict specs.

Even ratty props used on homebuilts dont show a widespread pattern of failure. Were not talking about egregious damage here, such as cracked hubs or bent and fatigued blades but merely parts worn to near OEM/FAA limits.

Last, the fact that prop shops arent face-to-face with the customers relieves them of the icy stare of an owner who thinks hes getting screwed. For some shops-certainly not all-the temptation to red tag usable parts may be overwhelming.

What Prop Makers Say
We contacted both Hartzell and McCauley for their take on invoice gaming. Hartzells senior vice president for marketing and customer support, Mike Disbrow, agrees that there are significant problems in the prop business. However, unless the shop is within Hartzells official distribution network, the company is powerless to do much about it.

He says that while many prop shops claim theyre authorized Hartzell service stations, the company only has eight official distributor/overhaul in the U.S. and he says these are monitored carefully. Disbrow believes there may very well be too many prop shops in the business and rather than benefiting the customer through competition, the shops try to squeeze every dollar they can, a point with which McCauleys director of product support, Mike Mayhill reluctantly agrees.

McCauley has 33 U.S. service centers but neither manufacturer has much control over the majority of the shops they arent directly associated with, other than to listen to documented complaints.

After talking with both manufacturers, we dont think theyre part of the problem and seem to legitimately pursue and address what customer complaints do surface. Interestingly, both manufacturers insist that their overhaul specs should be applied to both certified and experimental props alike, something thats clearly not done.

Disbrow and Mayhill also argue that marginal (or worse) components will fail, sooner or later.

McCauleys Mayhill says he regularly inspects Fly-Markets and cringes when he sees the prop junk being sold for homebuilts. He says prop specs are drawn for legitimate engineering reasons and he believes the FAA should insist on quality props for both categories.

The Shop View
Shawn Kelly, at Sunstate Propellers Inc. in Tampa, runs a well-known shop which we have dealt with for years. Although he believes theres less invoice gaming than we imagine, he says many shops will, nonetheless, take advantage of customers when they think they can get away with it.

An example: One nationally marketed shop was closed immediately after a major insurance company learned that it was billing for new blades but was in fact installing old blades to complete gear-up insurance claims.

Another prop shop veteran we know, Geoffrey Gubbins of Aviation Propeller Inc. in Orlando, says that to a large degree, questionable shops dont last long. Although that may be true, in our experience, even shops perceived as generally good still make occasionally questionable calls that favor the shop, not the customer.

But questionable may be in the eye of the beholder, too. Gubbins says like any other aviation businesses, prop shops have high costs, tight margins and the work is sometimes more art than science.

He explains that one of Hartzells required inspection devices, an optical comparator, can easily be misread and it requires judgment to operate. His view is that some operators may err more to the conservative side than not and thats probably more common than outright fraud.

He also says that the overhaul process removes material from blades and while most props will only survive perhaps three to four overhauls, many wont and thus replacing blades may be required more often than owners are willing to accept. The McCauley installation on the Cessna Caravan, for example, seems to need blades at every overhaul.

Whats an Owner to Do?
So how can a savvy owner get a fair spin on major prop work? Heres our hit list of things to consider:

Tell your prop shop beforehand that you want all out of spec or unairworthy components to be returned to you with an explicit written report as to what was wrong. Dont be afraid to send them to another competitive shop, even after the fact, just to keep your shop honest.

When sending a prop to a shop, when practical, find a reference who has sent a lot of work to that shop, not just someone who has used the shop once or twice. We know this might not be easy, but its at least worth trying. If all else fails, ask the shop for references and check them.

If practical, try to visit the shop to inspect your prop while its disassembled and let the shop know ahead of time you plan to do this. If you actually go, arm yourself with the applicable manufacturers specs. You can have your prop shop fax them beforehand or get them from the prop manufacturer. Education is the best defense.

Record all your props identifiable serial numbers prior to the shop being shipped to any shop. Typically, that means hub and blade serial numbers as well as overall prop model numbers.

Its hardly unheard of to find new blades listed on an invoice while the prop arrives back with the same blade serial numbers sent out in the first place.

If in doubt, call the factory for details on individual component serial numbers such as manufacture dates and applicability.

Consult competitive prop shops before you agree to purchase major new components such as blades. The industry is highly competitive and someone else may want your business enough to offset shipping costs. When very expensive props are involved, a second opinion on wear and specs might be worth considering. For a medium-cost prop, this may not be cost effective but at the least, a phone consultation with another shop cant hurt.

Remember, besides having some value for the homebuilt crowd, some major components such as hubs and blades may have value independently for other applications on different engines and aircraft. Be sure to ask.

You can either sell them yourself, or wholesale them to a prop shop for experimental or even airboat use. Having talked to owners, A&Ps and shops, we came away with the impression that even if the manufacturers are Snow White, the prop shop industry definitely has an unsavory side.

In our view, most shops may be honest but are occasionally tempted into selling a customer a new blade or two when his old blades are perfectly serviceable. We know it happens because weve seen it.

No matter what you do, at some juncture youll have to suck it up and just trust what the prop shop tells you.

But thats not the same as going into the exercise without asking some questions, possibly visiting the place and comparing the answer you get with a competitive shop or two. This is especially true if what you thought was a serviceable overhaul core turns into a job where all the blades have to be replaced.

Also With This Article
Click here to view “Honest Mistake or Fraud?”
Click here to view “Addresses.”

-by Coy Jacob

Coy Jacob has operated the Mod Squad-formerly Mooney Mart-in Venice, Florida for 20 years. Hes an Aviation Consumer contributing editor.